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Zuora Staff

Subscription Product & Charges sync issue after version 3 upgrade of Z-Force 360

Problem Statement:  Subscription Product & Charges that existed before the version 3 upgrade DO NOT have the proper linkage to the "Subscription Rate Plan" while those created after the upgrade DO have the proper linkage. Please note the error will occur in the Z-360 sync.



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Zuora Staff

Re: Subscription Product & Charges sync issue after version 3 upgrade of Z-Force 360

Solution: We added a couple new fields, including the lookup field between subscription product charge and subscription rate plan. To manually fix this issue, kindly un-check the migration key or remove it directly; please check the screenshot to see which migration to reference.

The path to get to migration settings page is by going to Setup > Develop > Custom Settings and CPQ_SubscriptionCharge

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Unchecking and re-syncing cause the new objects to be linked properly.

 



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Guru

Re: Subscription Product & Charges sync issue after version 3 upgrade of Z-Force 360

Is this something all customers on 7.3 should perform?

Maggie Longshore