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Zuora Support

Subscription Amendments records from Zuora are missing in Salesforce

Problem:

I am wondering why I can't see subscription amendments in Salesforce via our connection between Zuora and Salesforce? I understand we have a managed package with Zuora. Is there another sync we need to set up to transfer amendment data into Salesforce?





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Zuora Support

Re: Subscription Amendments records from Zuora are missing in Salesforce

Solution:

There is no Subscription Amendment object in Salesforce under Managed package.

How Subscription Amendment works:

Generally, if we amend a subscription in Zuora and send it to SFDC via sync, it will delete the existing subscription and create the new version of subscription in SFDC. The Previous version of the subscription can only be seen in Zuora and not in SFDC as per current design.

Example:

  • The subscription version number is 4 in Zuora after amendment.
  • Performed a manual Account& Related objects sync from Zuora.
  • The subscription with Version # 3 got deleted and Version # 4 got created in SFDC.

Please refer to the below example screenshots.169504 - Zuora.png

 

169504 - SFDC.png





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