Happy Business Starts Here

Salesforce email template merge fields

Advanced Tutor

Salesforce email template merge fields

Hi everyone,

I'm trying to get the opportunity owner name into the email template that is used when we send a new customer the HPM link. For some reason when I add the appropriate merge field it comes up blank on the email that is sent. The zqu__ fields populate.
Interestingly if I just use the "Send Test and Verify Merge Fields" button the reverse happens. The zqu__ fields are missing, but the {!Opportunity.OwnerFullName} comes through.

Anyone run into this issue?

Screen Shot 2021-01-21 at 1.53.06 PM.png