Happy Business Starts Here

Support SME
Support SME

SFDC Subscription RatePlanChargeTier does not match Zuora tenant Subscription RatePlanChargeTier.

Question or Problem Statement:
In Zuora tenant Subscription RatePlanChargeTier, there are only 6 tiers, however in SFDC Subscription RatePlanChargeTier, there are 12 RatePlanChargeTiers in the same subscription, why? I tried re-sync, it does not work. There are still 12 RatePlanChargeTiers in SFDC!






If you found my answer helpful, please give me a kudo ↑
Help others find answers faster by accepting my post as a solution √

1 REPLY 1
Highlighted
Support SME
Support SME

Re: SFDC Subscription RatePlanChargeTier does not match Zuora tenant Subscription RatePlanChargeTier

Solution:
We understand that Zuora tenant UI and SFDC RatePlanChargeTier should have kept the consistency. In Zuora tenant, the charge has 6 tiers in the same subscription. In SFDC, it should have 6 tiers too in the same subscription!

 

However, if you do a Data Source Export, you should see that there are 12 tiers with Rate Plan Charge segments. 2 segments, thus there are 12 tiers.

 

Actually, there are 2 segments with 12 charge tiers in the backend. Therefore Z360 just synced 12 tiers. This is the current design.






If you found my answer helpful, please give me a kudo ↑
Help others find answers faster by accepting my post as a solution √

Tags (2)