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Rules not getting triggered.

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Zuora Alumni

Rules not getting triggered.

Problem : 

 

 

The customer reported that the Rules were not triggered even though Rules Engine was enabled in their org. 

 

 

 

 



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1 ACCEPTED SOLUTION

Accepted Solutions
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Zuora Alumni

Re: Rules not getting triggered.

Solution : 

 

 

As mentioned in the KC article : https://knowledgecenter.zuora.com/CA_Commerce/C_Zuora_Quotes/O_Zuora_Rules_Engine

 

Zuora Rules Engine is supported only with the Enhanced Product Selector." 

 

 

 After looking at the customer org, they were on Zquotes version 7.1 and using the zqu__SelectProducts VF page (old Product Selector.)
 The problem was resolved after updating the  Quote Wizard settings to use the Enhanced Product Selector.



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2 REPLIES 2
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Zuora Alumni

Re: Rules not getting triggered.

Solution : 

 

 

As mentioned in the KC article : https://knowledgecenter.zuora.com/CA_Commerce/C_Zuora_Quotes/O_Zuora_Rules_Engine

 

Zuora Rules Engine is supported only with the Enhanced Product Selector." 

 

 

 After looking at the customer org, they were on Zquotes version 7.1 and using the zqu__SelectProducts VF page (old Product Selector.)
 The problem was resolved after updating the  Quote Wizard settings to use the Enhanced Product Selector.



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Help others find answers faster by accepting my post as a solution √

View solution in original post

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Zuora Alumni

Re: Rules not getting triggered.

Please refer to the Knowledge Center article below where it is documented

 

https://knowledgecenter.zuora.com/CA_Commerce/C_Zuora_Quotes/E_Zuora_Rules_Engine

 

Zuora Rules Engine is supported only with the Lightning Guided Product Selector. 






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