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Problem :
The customer reported that the Rules were not triggered even though Rules Engine was enabled in their org.
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Solution :
As mentioned in the KC article : https://knowledgecenter.zuora.com/CA_Commerce/C_Zuora_Quotes/O_Zuora_Rules_Engine
" Zuora Rules Engine is supported only with the Enhanced Product Selector."
After looking at the customer org, they were on Zquotes version 7.1 and using the zqu__SelectProducts VF page (old Product Selector.)
The problem was resolved after updating the Quote Wizard settings to use the Enhanced Product Selector.
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Solution :
As mentioned in the KC article : https://knowledgecenter.zuora.com/CA_Commerce/C_Zuora_Quotes/O_Zuora_Rules_Engine
" Zuora Rules Engine is supported only with the Enhanced Product Selector."
After looking at the customer org, they were on Zquotes version 7.1 and using the zqu__SelectProducts VF page (old Product Selector.)
The problem was resolved after updating the Quote Wizard settings to use the Enhanced Product Selector.
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Re: Rules not getting triggered.
Please refer to the Knowledge Center article below where it is documented
https://knowledgecenter.zuora.com/CA_Commerce/C_Zuora_Quotes/E_Zuora_Rules_Engine
Zuora Rules Engine is supported only with the Lightning Guided Product Selector.
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