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Rule is not getting triggered on the Product added by another Rule

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Zuora Support

Rule is not getting triggered on the Product added by another Rule

Problem - If you have added 2 Rules in Zuora as below -

  • Rule 1 with priority say 90 to add a Product to the Product Selector page. 
  • Rule 2 with priority greater than 90 to update the discount on the Product added by Rule 1.

But Rule 2 is not getting triggered until you hit Save button. 






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1 ACCEPTED SOLUTION

Accepted Solutions
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Zuora Support

Re: Rule is not getting triggered on the Product added by another Rule

Solution - Customer was facing the similar issue as mentioned in the Problem above and in this specific case when I checked the checkbox for "Allow Immediate Actions" as shown highlighted below on the Rule 1 for the action "Add Product", Rule 2 got triggered as soon as the the Product was added to the Product Selector page via Rule 1.

 

test.png






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View solution in original post

1 REPLY 1
Highlighted
Zuora Support

Re: Rule is not getting triggered on the Product added by another Rule

Solution - Customer was facing the similar issue as mentioned in the Problem above and in this specific case when I checked the checkbox for "Allow Immediate Actions" as shown highlighted below on the Rule 1 for the action "Add Product", Rule 2 got triggered as soon as the the Product was added to the Product Selector page via Rule 1.

 

test.png






If you found my answer helpful, please give me a kudo ↑
Help others find answers faster by accepting my post as a solution √

View solution in original post