Quote Template Not Found

[Daniel_L]

We just uploaded a new Quote Template in Zuora and then in SFDC. SFDC error message was as follows:

com.zuora.sync.sfdc.quote.MailMergeMessagedException: Quote Template not found. Please contact your Zuora System Administrator to configure your default Quote Template. (templateId: ID: 2c92a0dc5bn40gd4015bcb6cc2e764db)
 

[Daniel_L · Accepted solution]

The issue here is that when entering the New Quote Template ID, the ID value has been incorrectly prefixed with ID: as can be seen in the Screenshots below. To resolve, you will need to edit the Quote Templates in question to remove the ID: prefix. I.e. the ID should be simialr to the following, 2c92a0fc5bb40fd4015bcb6cc2e764db