Happy Business Starts Here

Zuora Support

Quote Template Not Found - PDF Error

Question:

1) Go to the quote.

2) Hit Generate PDF to generate this template.

3) You receive the following error: 

com.zuora.sync.sfdc.quote.MailMergeMessagedException: Quote Template not found. Please contact your Zuora System Administrator to configure your default Quote Template. (templateId: 2c92a00c6ad50f93016ad5a1716bxxxx)

Why am I receiving this error? I not only made sure the Billing Entity on the Quote Template was accurate, but also manually added it to the Quote Template lookup field on the Quote record.

 

184162 - template quote.JPG

 

Answer:

 

Though Quote Template is available in SFDC along with the correct Billing Entity, the Zuora Tenant doesn't have any quote templates available to use.

184162 - template quote 2.JPG

 

SFDC might be connected to different tenant earlier and that is the reason Quote template is available in SFDC.






If you found my answer helpful, please give me a kudo ↑
Help others find answers faster by accepting my post as a solution √