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Re: Quote PDF error - "The user profile is inactive. User Profile id: 2c92c0f8542ce55001542eab4

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Zuora Support

Quote PDF error - "The user profile is inactive. User Profile id: 2c92c0f8542ce55001542eab43cxxxxx"

Problem:

Hi team,

Trying to generate a PDF quote, I get the following error;

User profile is inactive. User Profile id: 2c92c0f8542ce55001542eab43cxxxxx

Any ideas?

 

Solution:

The template ID associated with thq quote is New Subscription Quote Template -  (2c92c0f95e9dbd20015ea7dae0fxxxxx).


This template was built by the user San with the ID - 2c92c0f8542ce55001542eab43cxxxxx.

Since the user is inactive, the template did not generate and gave us the below error:

The user profile is inactive. User Profile id: 2c92c0f8542ce55001542eab43cxxxxx

When the user status is changed to active, this issue disappeared.

 

This was some additional security added with 9.21 release which is reverted back in 9.21.1, hence we don't want to activate the user. In case, you face this error, please raise a Zuora Support ticket to get the Zuora Quotes 9.21.1 version.






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2 REPLIES 2
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Guru

Re: Quote PDF error - "The user profile is inactive. User Profile id: 2c92c0f8542ce55001542eab4

Are there any plans to fix this? This goes against security practices.

Templates are setup by an admin for others to use. If this employee leaves - they cannot be left active in Zuora.

Maggie Longshore
Zuora Support

Re: Quote PDF error - "The user profile is inactive. User Profile id: 2c92c0f8542ce55001542eab4

Hi @MaggieL ,

 

We have fixed this issue on the Zuora Quotes version of 9.21.1. Hence raise a support ticket to obtain the 9.21.1 version of Zuora Quotes, if in case you are facing this issue.

 

Thanks,

Raj






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