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Product ID not being assigned to Quote Rate Plan Charge in Salesforce

Hello

 

When creating a quote via the guided selling, the Product Id field is blank in the Quote Rate Plan Charge (QRPC) created. As a fix, or rather a hack, we're filling the Product ID in the QRPC via a trigger in Salesforce. However, we do not know if this is the correct way to fill in the Product ID.

So we have 2 questions:
1. Is it intended for the Product Id not to be filled in by Zuora Quote package? Is this truly a bug?
2. If this is truly a bug, how do we fix it?

Thank you.

1 REPLY 1
Zuora Support

Re: Product ID not being assigned to Quote Rate Plan Charge in Salesforce

@mjanki I could see that ticket #138975 is created with the same issue. I will work further and respond back through the ticket and update the community post as well with the solution

 

 

Thank you






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