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Product Catalog Sync failure after Zuora Quotes v7.x upgrade

After upgrade from Zuora Quotes v6.61 (or below) to 7.x, when running a Product Catalog Sync in Zuora, it fails with the following error:

 

Error: 
sObject type 'Product2' is not supported. If you are attempting to use a custom object, be sure to append the '__c' after the entity name. Please reference your WSDL or the describe call for the appropriate names.AxisFault
 faultCode: {urn:fault.partner.soap.sforce.com}INVALID_TYPE
 faultSubcode: 
 faultString: INVALID_TYPE: sObject type 'Product2' is not supported. If you are attempting to use a custom object, be sure to append the '__c' after the entity name. Please reference your WSDL or the  


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1 REPLY 1
Zuora Support

Re: Product Catalog Sync failure after Zuora Quotes v7.x upgrade

In Zuora Quotes v7.x, Salesforce's native Product object (Product2) is used instead of ZProduct.  Therefore, we need to ensure that the Salesforce sync user's profile has access to Read, Create, Edit, and Delete permission to Product object.

 

permissions.png

 

Reference

 



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