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New Subscription Quote shows 0 for all the Quote Metrics fields

Problem - If you are facing the similar issue that the Quote Metrics for the New Subscription Quote you have created shows 0 for all the available fields. 






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Zuora Support

Re: New Subscription Quote shows 0 for all the Quote Metrics fields

Solution - Customer was facing the issue that their New Subscription Quote shows 0 (Zero) for all the Quote Metrics fields. In this specific scenario, when I checked the Product added on the Quote in their Zuora tenant and then the charge, I see that charge trigger condition was "Upon Service Activation" as shown below-

 

charge trigger condition.png

 

On Adding the Service Activation date on the Quote, I see that the Metrics was calculating as expected.

 

AddedServiceActivationDate (1).png

 

If you facing the similar issue, please adjust these values according to your business use case to make sure that Quote Metrics calculates properly. 






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