Information about Code: 58730020, Message: Invalid field: tiers for charge model PerUnit charge type

[Panda]

I have received the below code and unable to identify.

Has anyone come accross this same issue.

Where can i get more details about the error codes?

Code: 58730020, Message: Invalid field: tiers for charge model PerUnit charge type Recurring;

[Panda]

I found this link:

https://knowledgecenter.zuora.com/Central_Platform/API/AA_REST_API/Responses_and_Errors

Below were thr finding for the code: Code: 58730020

• The "5" means that this error is returned by the REST service.
• The next five digits ("87300") identify the object and field associated with the error.
• The last two digits ("20") indicate a specific type of error, usually explained in the message

for the 87300 found the below details:

Code    Request     Resource        Data Object in API Request             Field
87300   POST         v1/orders        POSTOrderPreview                          NA 

I am unable to understand this message in the error.

Message: Invalid field: tiers for charge model PerUnit charge

Can some one help with this? Thank you

[Rajkumar · Accepted solution]

Hi,

This is Raj from Zuora Support and thanks for reaching Zuora.

From the screenshot, it looks like the product setup between SFDC/Zuora is wrong for the Recuring type product. 

Since we do not have more information, we cannot check for the exact product which is causing issues.

Also, I would suggest a product catalog sync from Zuora/SFDC and then try to re-create the sam quote to see if it still fails.

If it still fails, can you please provide us with the below details:

• Provide Your SFDC Org Access to Zuora Support Team along with ORG ID
• Example Quote record link where you are facing this issue
• Zuora tenant number
• In Zuora, if you cannot find the user like "Zuora Support", we would request you to create an answer for us. My email is radevaraj@zuora.com . Once you created the user, please let me know

Looking forward to hear back from you.

[Panda]

Thank you Raj Kumar for the reply.

We tried to sync the Product Backlog and yet had the same error mesage.

[Rajkumar]

Thanks for your reply.

Since it fails again, can you please provide us with the below details:

• Provide Your SFDC Org Access to Zuora Support Team along with ORG ID
• Example Quote record link where you are facing this issue
• Zuora tenant number
• In Zuora, if you cannot find the user like "Zuora Support", we would request you to create an answer for us. My email is radevaraj@zuora.com . Once you created the user, please let me know

Looking forward to hear back from you.

[Panda]

Hi Rajkumar,

Since the issue is in production I cannot share the details. Also, by updating the product the issue was resolved. Thank you

[Rajkumar]

Thanks for the confirmation 🙂