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I have received the below code and unable to identify.
Has anyone come accross this same issue.
Where can i get more details about the error codes?
Code: 58730020, Message: Invalid field: tiers for charge model PerUnit charge type Recurring;
Solved! Go to Solution.
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Hi,
This is Raj from Zuora Support and thanks for reaching Zuora.
From the screenshot, it looks like the product setup between SFDC/Zuora is wrong for the Recuring type product.
Since we do not have more information, we cannot check for the exact product which is causing issues.
Also, I would suggest a product catalog sync from Zuora/SFDC and then try to re-create the sam quote to see if it still fails.
If it still fails, can you please provide us with the below details:
- Provide Your SFDC Org Access to Zuora Support Team along with ORG ID
- Example Quote record link where you are facing this issue
- Zuora tenant number
- In Zuora, if you cannot find the user like "Zuora Support", we would request you to create an answer for us. My email is radevaraj@zuora.com . Once you created the user, please let me know
Looking forward to hear back from you.
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Re: Information about Code: 58730020, Message: Invalid field: tiers for charge model PerUnit charge
I found this link:
https://knowledgecenter.zuora.com/Central_Platform/API/AA_REST_API/Responses_and_Errors
Below were thr finding for the code: Code: 58730020
- The "5" means that this error is returned by the REST service.
- The next five digits ("87300") identify the object and field associated with the error.
- The last two digits ("20") indicate a specific type of error, usually explained in the message
for the 87300 found the below details:
Code Request Resource Data Object in API Request Field
87300 POST v1/orders POSTOrderPreview NA
I am unable to understand this message in the error.
Message: Invalid field: tiers for charge model PerUnit charge
Can some one help with this? Thank you
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Hi,
This is Raj from Zuora Support and thanks for reaching Zuora.
From the screenshot, it looks like the product setup between SFDC/Zuora is wrong for the Recuring type product.
Since we do not have more information, we cannot check for the exact product which is causing issues.
Also, I would suggest a product catalog sync from Zuora/SFDC and then try to re-create the sam quote to see if it still fails.
If it still fails, can you please provide us with the below details:
- Provide Your SFDC Org Access to Zuora Support Team along with ORG ID
- Example Quote record link where you are facing this issue
- Zuora tenant number
- In Zuora, if you cannot find the user like "Zuora Support", we would request you to create an answer for us. My email is radevaraj@zuora.com . Once you created the user, please let me know
Looking forward to hear back from you.
If you found my answer helpful, please give me a kudo ↑
Help others find answers faster by accepting my post as a solution √
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Re: Information about Code: 58730020, Message: Invalid field: tiers for charge model PerUnit charge
Thank you Raj Kumar for the reply.
We tried to sync the Product Backlog and yet had the same error mesage.
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Re: Information about Code: 58730020, Message: Invalid field: tiers for charge model PerUnit charge
Thanks for your reply.
Since it fails again, can you please provide us with the below details:
- Provide Your SFDC Org Access to Zuora Support Team along with ORG ID
- Example Quote record link where you are facing this issue
- Zuora tenant number
- In Zuora, if you cannot find the user like "Zuora Support", we would request you to create an answer for us. My email is radevaraj@zuora.com . Once you created the user, please let me know
Looking forward to hear back from you.
If you found my answer helpful, please give me a kudo ↑
Help others find answers faster by accepting my post as a solution √
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Re: Information about Code: 58730020, Message: Invalid field: tiers for charge model PerUnit charge
Hi Rajkumar,
Since the issue is in production I cannot share the details. Also, by updating the product the issue was resolved. Thank you
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Re: Information about Code: 58730020, Message: Invalid field: tiers for charge model PerUnit charge
Thanks for the confirmation 🙂
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