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Information about Code: 58730020, Message: Invalid field: tiers for charge model PerUnit charge type

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Honor Student

Information about Code: 58730020, Message: Invalid field: tiers for charge model PerUnit charge type

I have received the below code and unable to identify.

 

Has anyone come accross this same issue.

Error.PNG

 

Where can i get more details about the error codes?

 

Code: 58730020, Message: Invalid field: tiers for charge model PerUnit charge type Recurring;

1 ACCEPTED SOLUTION

Accepted Solutions
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Zuora Support

Re: Information about Code: 58730020, Message: Invalid field: tiers for charge model PerUnit charge

Hi,

 

This is Raj from Zuora Support and thanks for reaching Zuora.

 

From the screenshot, it looks like the product setup between SFDC/Zuora is wrong for the Recuring type product. 

 

Since we do not have more information, we cannot check for the exact product which is causing issues.

 

Also, I would suggest a product catalog sync from Zuora/SFDC and then try to re-create the sam quote to see if it still fails.

 

If it still fails, can you please provide us with the below details:

 

  • Provide Your SFDC Org Access to Zuora Support Team along with ORG ID
  • Example Quote record link where you are facing this issue
  • Zuora tenant number
  • In Zuora, if you cannot find the user like "Zuora Support", we would request you to create an answer for us. My email is radevaraj@zuora.com . Once you created the user, please let me know

Looking forward to hear back from you.






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6 REPLIES 6
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Honor Student

Re: Information about Code: 58730020, Message: Invalid field: tiers for charge model PerUnit charge

I found this link:

https://knowledgecenter.zuora.com/Central_Platform/API/AA_REST_API/Responses_and_Errors

 

Below were thr finding for the code: Code: 58730020

  • The "5" means that this error is returned by the REST service.
  • The next five digits ("87300") identify the object and field associated with the error.
  • The last two digits ("20") indicate a specific type of error, usually explained in the message

for the 87300 found the below details:

Code    Request     Resource        Data Object in API Request             Field
87300   POST         v1/orders        POSTOrderPreview                          NA 

I am unable to understand this message in the error.

Message: Invalid field: tiers for charge model PerUnit charge

 

Can some one help with this? Thank you

 

Highlighted
Zuora Support

Re: Information about Code: 58730020, Message: Invalid field: tiers for charge model PerUnit charge

Hi,

 

This is Raj from Zuora Support and thanks for reaching Zuora.

 

From the screenshot, it looks like the product setup between SFDC/Zuora is wrong for the Recuring type product. 

 

Since we do not have more information, we cannot check for the exact product which is causing issues.

 

Also, I would suggest a product catalog sync from Zuora/SFDC and then try to re-create the sam quote to see if it still fails.

 

If it still fails, can you please provide us with the below details:

 

  • Provide Your SFDC Org Access to Zuora Support Team along with ORG ID
  • Example Quote record link where you are facing this issue
  • Zuora tenant number
  • In Zuora, if you cannot find the user like "Zuora Support", we would request you to create an answer for us. My email is radevaraj@zuora.com . Once you created the user, please let me know

Looking forward to hear back from you.






If you found my answer helpful, please give me a kudo ↑
Help others find answers faster by accepting my post as a solution √

View solution in original post

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Honor Student

Re: Information about Code: 58730020, Message: Invalid field: tiers for charge model PerUnit charge

Thank you Raj Kumar for the reply.

 

We tried to sync the Product Backlog and yet had the same error mesage.

 

Capture.PNG

 

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Zuora Support

Re: Information about Code: 58730020, Message: Invalid field: tiers for charge model PerUnit charge

Thanks for your reply.

 

Since it fails again, can you please provide us with the below details:

 

  • Provide Your SFDC Org Access to Zuora Support Team along with ORG ID
  • Example Quote record link where you are facing this issue
  • Zuora tenant number
  • In Zuora, if you cannot find the user like "Zuora Support", we would request you to create an answer for us. My email is radevaraj@zuora.com . Once you created the user, please let me know

Looking forward to hear back from you.






If you found my answer helpful, please give me a kudo ↑
Help others find answers faster by accepting my post as a solution √

Highlighted
Honor Student

Re: Information about Code: 58730020, Message: Invalid field: tiers for charge model PerUnit charge

Hi Rajkumar,

 

Since the issue is in production I cannot share the details. Also, by updating the product the issue was resolved. Thank you

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Zuora Support

Re: Information about Code: 58730020, Message: Invalid field: tiers for charge model PerUnit charge

Thanks for the confirmation 🙂






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