Re: How to print an pdf invoice from salesforce

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jpg Tutor

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Posts: 1
Registered: ‎01-21-2016

How to print an pdf invoice from salesforce

Hi 

 

How can we print the invoice pdf from SFDC is there a way to make it with a button and the Zsession 

 

best regards

vu_phan Support Team

Support Team

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Posts: 341
Registered: ‎01-06-2016

Re: How to print an pdf invoice from salesforce

Greeting - You can set up a link to view invoice pdf's in Salesforce via two simple steps.

 

Upon saving the layout, when viewing any invoice in Salesforce, user can click on Invoice PDF link to view the PDF without having to log into Zuora.

 



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pkeeler Savvy Scholar

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Posts: 17
Registered: ‎03-03-2016

Re: How to print an pdf invoice from salesforce

Hi,    I followed instructions below, and the INVOICE PDF button works great if the Salesforce user is using Chrome or FIrefox, but when they use Internet Explorer and click on the button they are returned with a page to log into Zuora.   Can this be fixed or does the button only work with Chrome or Firefox Browser?

Ryhwei Zuora Alumni

Zuora Alumni

Zuora Alumni
Posts: 6
Registered: ‎08-01-2017

Re: How to print an pdf invoice from salesforce

Hello,

 

Zuora recommends the latest stable versions of either Firefox or Chrome, as described in this KC article:

 

Do you have the version of IE and version of OS it is running on?

 

Regards,

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doyeli Z-Support SME

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Posts: 394
Registered: ‎01-08-2016

Re: How to print an pdf invoice from salesforce

Hi @pkeeler , We have a known issue tracked with Engineering. 

View Invoice PDF does not work from Salesforce using Internet Explorer Browser when Two Factor Authentication is enabled for the user that is being used in zuora 360 connection setting on Salesforce end
When Invoice PDF button is clicked, Zuora Login page is posted with the following URL

https://www.zuora.com/apps/newlogin.do?retURL=%2Fapps%2FTwoFactorAuth.do%3Fmethod%3DviewAuth

 

This will be fixed in a Future release (timeframe has not been determined yet)

 

Can you please check if Two Factor Authentication is enabled for the user that is being used in zuora 360 connection setting on your salesforce org?

 

Thank you
Doyeli



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