Answer: There are multiple things that needs to be verified. Please see the below steps.
1. Make sure "Entitlement" is setup on your account. This needs to be confirm by Zuora Support.
2. Have "Enable Feature Specification in Products and Subscriptions?" set to "Yes" in your billing settings.
3. It can take up to 24 hours for the system to sync the feature from step #1 and 2 over.
If you have confirmed step 1-3, then you can try to manually run the below script to sync over the settings.
zqu.RefreshCustomSettingSchedulable.refreshEntitlementPermission()
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