Happy Business Starts Here

Error when creating Quote Template

Zuora Support

Error when creating Quote Template



Error when trying to attach PDF to Salesforce Opportunity. It's happening only one user.


Error while generating Quote. Please contact Zuora support with the following message.

com.zuora.sync.sfdc.quote.exceptions.QuoteDocumentException: com.zuora.base.ZuoraException: java.lang.NullPointerException




For the user "XXX", Locale value is French in User settings with format 'fr'.




The Locale field controls date formatting and is applied to Quote PDF documents. Currently, as per design, A local should contain language and country code.


As per the Salesforce article, https://help.salesforce.com/articleView?id=admin_supported_locales.htm&type=5


Locale should be in specific format like "fr_FR" for FRANCE.


When user's locale is updated accordingly as per the specified values, user can able to successfully generate the Quote PDF.


If you found my answer helpful, please give me a kudo ↑
Help others find answers faster by accepting my post as a solution √