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Error when creating Quote Template

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Zuora Support

Error when creating Quote Template

Problem:

 

Error when trying to attach PDF to Salesforce Opportunity. It's happening only one user.

 

Error while generating Quote. Please contact Zuora support with the following message.

com.zuora.sync.sfdc.quote.exceptions.QuoteDocumentException: com.zuora.base.ZuoraException: java.lang.NullPointerException

 

Solution:

 

For the user "XXX", Locale value is French in User settings with format 'fr'.

 

Capture.JPG

 

The Locale field controls date formatting and is applied to Quote PDF documents. Currently, as per design, A local should contain language and country code.

 

As per the Salesforce article, https://help.salesforce.com/articleView?id=admin_supported_locales.htm&type=5

 

Locale should be in specific format like "fr_FR" for FRANCE.

 

When user's locale is updated accordingly as per the specified values, user can able to successfully generate the Quote PDF.

 






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