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Error in creating quote : "Service activation date is required for preview amendment".

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Error in creating quote : "Service activation date is required for preview amendment".

Problem:

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Creating a quote through SFDC  following warning is thrjown:

 

"Service activation date is required for preview amendment".






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1 REPLY 1
Support SME

Re: Error in creating quote : "Service activation date is required for preview amendment".

Solution

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 In reviewing the default subscription setting on the Zuora tenant, it was noticed that  setting  Require Service Activation of Orders was set to "yes".

But there was no Service Activation Date provided in the Quote record.

while trying to perform Quote metrics calculation, a subscribe()/Amend() request is sent to ZUora end.
With setting Require Service Activation set to true on Zuora end, a value is needed on the service Activation field of the Quote record for that Subscribe()/Amend() call to run successfully.

Problem was resolved by adding service activation date to Quote page layout and providing a value to the field

 

Please review article https://community.zuora.com/t5/Zuora-CPQ/Add-Service-Activation-Date-to-Quote-Layout/m-p/16458#M872 to get detail on how to add this field to Quote page layouts






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