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Re: ENTITY_IS_LOCKED error while sending Quote to Zuora from Salesforce only for the Finance users?

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Zuora Staff

ENTITY_IS_LOCKED error while sending the Quote to Zuora from Salesforce only for the Finance users?

When the System Admin user sends the Quote to Zuora ENTITY_IS_LOCKED error is not appearing, only for the Finance users (Custom profile) facing the error while sending the quote to Zuora.

Update failed. First exception on row 0 with id a2S38000000VFcoEAG; first error: ENTITY_IS_LOCKED, this record is locked. If you need to edit it, contact your admin.: 

1 ACCEPTED SOLUTION

Accepted Solutions
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Zuora Staff

Re: ENTITY_IS_LOCKED error while sending Quote to Zuora from Salesforce only for the Finance users?

To solve this error, you can provide the "Modify All' permission to the Finance user profile for the quote object in Salesforce and try sending the quote to Zuora.

SFDC setup> Profiles>Object Settings>Quote>Provide “Modify All” permission to the Quote object

Entity error.JPG

 

Hope this helps you!

 

View solution in original post

3 REPLIES 3
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Zuora Staff

Re: ENTITY_IS_LOCKED error while sending Quote to Zuora from Salesforce only for the Finance users?

To solve this error, you can provide the "Modify All' permission to the Finance user profile for the quote object in Salesforce and try sending the quote to Zuora.

SFDC setup> Profiles>Object Settings>Quote>Provide “Modify All” permission to the Quote object

Entity error.JPG

 

Hope this helps you!

 

View solution in original post

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Newly Enrolled

Re: ENTITY_IS_LOCKED error while sending Quote to Zuora from Salesforce only for the Finance users?

Hi, This solution is not ideal for us because we utilize the Salesforce standard approval process on the Zuora Quotes object.  By giving a user "Modify All" permission on Quote you enable them to approve the quote as well.  Do you have another solution for our use case?  Thanks.

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Zuora Staff

Re: ENTITY_IS_LOCKED error while sending Quote to Zuora from Salesforce only for the Finance users?

Hi @gshah,

 

Thank you for letting us know your concern, We are checking this use case with our internal team and will keep you posted once we have more information.

 

Currently, If you face this issue in your environment Please go ahead and create a Zuora support case, please create a new ticket.

 

Regards,

Muthu