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District of Columbia is not an ISO state/province of United States

Problem:

The Customer has some quotes which are throwing the following error when trying to be sent to Zuora. ​

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"State/Province should be ISO standard state or province. District of Columbia is not an ISO state/province of United States."

 

Please help with this.






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1 REPLY 1
Zuora Support

Re: District of Columbia is not an ISO state/province of United States

Answer:

In the contact associated with the quote, value for State/province value is in "District of Columbia".

Use the below query to take the Bill-To-Contact associated with the Quote.

Select id,name, zqu__BillToContact__c from zqu__Quote__c where id ‘QUOTE’s ID’

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As per the current design, Zuora Accepts English Format of Country and State. For instance, if we give the value District of Columbia in Salesforce State field, it would throw an error as it is not the English Format for the State DC as per Zuora configuration.

 

Please change the value to "Washington DC" and see if the error stills persist. Kindly refer to the knowledge center article United States Standard State Codes for more details on this.

https://knowledgecenter.zuora.com/BB_Introducing_Z_Business/D_Country%2C_State%2C_and_Province_Codes...






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