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Re: Code 58560000,Message: One of the amounts in the request is negative or equal to 0

Zuora Alumni

Code 58560000,Message: One of the amounts in the request is negative or equal to 0

When submitting an amendment quote where the only change is to add a new rate plan which has a single $0 recurring charge the customer gets the error.

 

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1 ACCEPTED SOLUTION

Accepted Solutions
Zuora Alumni

Re: Code 58560000,Message: One of the amounts in the request is negative or equal to 0

 Payment cannot be processed for a negative or 0 value.
 An API call that happens when setting( By default ) the Process payment to TRUE , it is unable to process a payment for 0 or -ve value thus it throws this error.
In such cases where this is a 0 or negative value when this field is checked it cannot process it.
Setting  ProcessPayment Field to False field as False will resolve the error.

View solution in original post

1 REPLY 1
Zuora Alumni

Re: Code 58560000,Message: One of the amounts in the request is negative or equal to 0

 Payment cannot be processed for a negative or 0 value.
 An API call that happens when setting( By default ) the Process payment to TRUE , it is unable to process a payment for 0 or -ve value thus it throws this error.
In such cases where this is a 0 or negative value when this field is checked it cannot process it.
Setting  ProcessPayment Field to False field as False will resolve the error.

View solution in original post