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ChargeSummary fields are blank in Amendment/Renewal Quote

I use ChargeSummary merge fields to display the charges in my Amendment / Renewal Quote's PDF template.  For Update Product amendment, sometimes Effective Price or Quantity is blank.  It seems that all of the fields are populated for New Product amendment only.  Does anyone know what could cause some of the fields being blank?



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Zuora Support

Re: ChargeSummary fields are blank in Amendment/Renewal Quote

ChargeSummary merge fields populate data from Quote Charge Summary object. By design, Quote Charge Summary object displays changes made by the amendment only.  If the amendment, for example, updates an existing charge's Quantity from 15 to 20 licenses and Price is not touched, Quantity would be 5 while Effective Price would be blank.

 

Alternatively, to display the final values (ie., old + delta) in your quote pdf, you can use Quote Rate Plan Charge merge fields which render data from Quote Rate Plan Charge object.



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