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Changed a charge on product but it is not syncing to Zuora

Issue: We are using Zuora connector for salesforce.

Created a product with Flatfee charge model and synced to Zuora without any errors.

Now when we change the charge model to Per unit and sync to Zuora, it is showing sync success BUT not syncing Zuora.






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1 REPLY 1
Zuora Support

Re: Changed a charge on product but it is not syncing to Zuora

Solution : 

 

Once a product is created with a PRC and synced to Zuora sucessfully , User cannot update the charge as the connector doesn't pre-validate because it doesn't cross-check the existing charge model to know if the model is different than it was before.
Inability to update charge model on sync is a limitation and will be documented in limitations KC shortly.

https://knowledgecenter.zuora.com/CA_Commerce/F_Salesforce_CPQ_Connector_to_Zuora_Connector/Product_...






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