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Change subscription start date (Postpone the effective date)

Hi,

 

Is it possible to postpone subscription start date of an existing subscription thtough amendment quotes?

 

E.g. a Customer has a subscription from Jan 01, 2017 - Jul 01, 2017 (Renewal Date). The customer would like to delay the subscription effective date by 3 months i.e the subscription will run from Apr 01, 2017 - Oct 01, 2017 (Renewal Date). What are the things that should be considered (modified)?

 

What is Zuora's recommendation in this scenario

 

 

 

1 REPLY 1
Zuora Support

Re: Change subscription start date (Postpone the effective date)

Hi @BobbySingh,

 

You would need to change the subscription's Contract Effective Date, Service Activtion Date, and Customer Acceptance Date in Zuora first by going to the subscription and click on "set activation dates" button.  Then you create an Amendment Quote to change the subscription's Term Start Date to 04/01/2017.



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