Hi, We have implemented a price increase, where our Rate Plan Charges are set to " Use Latest Product Catalog Pricing". This renews the customer to our new prices.
In some cases, the client negotiates that they stay at the same prices.
Our Sales Agents create amendment quotes with the old prices, but once the subscription auto-renews it picks up the latest prices.
We are thinking of using renewal quotes as one option, but is there a way to override the price change on Subscription renewal in the quote to "no change"?
