Happy Business Starts Here

Re: Can we Enable Multi Entity Later after Go Live

Highlighted
Savvy Scholar

Can we Enable Multi Entity Later after Go Live

Can we enable Multi-Entity after go live?

We plan to integrate Zuora with SalesForce. Is there any requirement that the Multi-Entity functionality should also be enabled in SalesForce?

Pls advise.

 

Thanks

 

Tags (1)
2 REPLIES 2
Zuora Support

Re: Can we Enable Multi Entity Later after Go Live

Hey Jayaram,

 

Thank you for contacting us. Yes, you can enable Multi-Entity anytime after going live. It purely depends on when you need it.

 

Some additional documents:

 https://knowledgecenter.zuora.com/Billing/Tenant_Management/Multi-entity

https://knowledgecenter.zuora.com/Billing/Tenant_Management/Multi-entity/B_Introduction_to_Entity_an... 

 

Regarding your second question, It's not mandatory to enable Multi-Entity in SFDC, but it is advised to do so in order to continue the flow working as expected. Below are some of the issues from the past:

 

  • Community for one of the Issue
  • com.zuora.sync.sfdc.quote.MailMergeMessagedException: Quote Template not found. Please contact your Zuora System Administrator to configure your default Quote Template.
  • Assertion Failed: With Multi-Entity enabled, callouts cannot be made without setting an Entity ID.
    Error is in expression '{!onPageLoad}' in component <apex:page> in page zqu:quoteoption: (zqu)

 

To enable Multi-Entity in SFDC, please follow this document Support Multi-entity in Zuora CPQ.

 

Hope this helps. Please reach out to us if you have any further queries.






If you found my answer helpful, please give me a kudo ↑
Help others find answers faster by accepting my post as a solution √

Highlighted
Savvy Scholar

Re: Can we Enable Multi Entity Later after Go Live

Hi Raj,

Thanks for you reply and the notes, they are very helpful. I will go through those in detail.

 

Thanks

Jay