Can we Enable Multi Entity Later after Go Live

[Jayaram]

Can we enable Multi-Entity after go live?

We plan to integrate Zuora with SalesForce. Is there any requirement that the Multi-Entity functionality should also be enabled in SalesForce?

Pls advise.

Thanks

[Rajkumar]

Hey Jayaram,

Thank you for contacting us. Yes, you can enable Multi-Entity anytime after going live. It purely depends on when you need it.

Some additional documents:

 https://knowledgecenter.zuora.com/Billing/Tenant_Management/Multi-entity

https://knowledgecenter.zuora.com/Billing/Tenant_Management/Multi-entity/B_Introduction_to_Entity_an... 

Regarding your second question, It's not mandatory to enable Multi-Entity in SFDC, but it is advised to do so in order to continue the flow working as expected. Below are some of the issues from the past:

• Community for one of the Issue

• com.zuora.sync.sfdc.quote.MailMergeMessagedException: Quote Template not found. Please contact your Zuora System Administrator to configure your default Quote Template.

• Assertion Failed: With Multi-Entity enabled, callouts cannot be made without setting an Entity ID.
  Error is in expression '{!onPageLoad}' in component <apex:page> in page zqu:quoteoption: (zqu)

To enable Multi-Entity in SFDC, please follow this document Support Multi-entity in Zuora CPQ.

Hope this helps. Please reach out to us if you have any further queries.

[Jayaram]

Hi Raj,

Thanks for you reply and the notes, they are very helpful. I will go through those in detail.

Thanks

Jay