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Associated Flow steps are not visible in Guided Product Selector settings

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Zuora Support

Associated Flow steps are not visible in Guided Product Selector settings

Problem:

 

The customer has the guided product selector configured with multiple steps associated with it but when we try to see the steps part of Guided Product Selector Configuration flows they are not visible even though they were present in Database.

noflow.PNG

 

Solution: This issue happened due to the javascript failure while loading this page. After verifying each step values we found that the error is due to the Guided step title having special characters as shown below. Once that name is corrected the issue is resolved. 

 

step.PNG

 

You can use below query to verify the values and to get the record ID

 

select id,zqu__StepTitle__c from zqu__GuidedSellingStep__c





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