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Zuora Support

Amendment Quote sent to Zuora as Active status when required service activation is set yes in Zuora

When an amendmnet quote is sent to Zuora, it is sent as "Active" status instead of "Pending activation" status even when the below settings are set as Yes in Zuora and no service activation/customer acceptnace dates are populated on Quote

 

Require Customer Acceptance of Orders?
Yes
Require Service Activation of Orders?
Yes 






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Zuora Support

Re: Amendment Quote sent to Zuora as Active status when required service activation is set yes in Zu

  • On further checking, it has been observed that the Quote configuration setting "Always Set Amendments to 'Active' Status" has been enabled 
  • This can be verified by navigating to Zuora Config -> Quote Configuration settings
  • Once this is disabled, the amendmnet quotes are sent in pending activation status

KC for reference - https://knowledgecenter.zuora.com/CA_Commerce/C_Zuora_Quotes/CB_Zuora_Quotes_Configuration_Settings/...






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