Happy Business Starts Here

Support SME

Adjustment Amount not synced to SFDC when IIA is created

Question:  

 

I created an IIA for an Invoice in Zuora, after that I ran the Z-360 sync which completed successfully. In SFDC in the Invoice Detail page layout, the Amount Due and Balance fields were updated to reflect the IIA, however the Adjustment Amount field was not updated accordingly. What is causing this to happen?






If you found my answer helpful, please give me a kudo ↑
Help others find answers faster by accepting my post as a solution √

1 REPLY 1
Support SME

Re: Adjustment Amount not synced to SFDC when IIA is created

Response: 

 

Adjustment Amount (Zuora__AdjustmentAmount__c field) in SFDC will be populated with Invoice Adjustment amount but not Invoice Item Adjustment amount because Invoice Adjustment is at Invoice header level and Zuora__AdjustmentAmount__c reflects Invoice.AdjustmentAmount field. While Invoice Item Adjustment is at Invoice Item level and since we don't sync Invoice Item nor Invoice Item Adjustment to SFDC, it will not be populated into Zuora__AdjustmentAmount__c field.






If you found my answer helpful, please give me a kudo ↑
Help others find answers faster by accepting my post as a solution √

Tags (1)