Zuora CPQ Ideas

chadhelbling · ‎06-30-2020

Currently there is an option to select the payment terms when building a quote in CPQ. However this field does absolutely nothing, the payment terms will be whatever is currently set on the Billing Account and will not change once the quote is sent to Zuora. If its a configurable option in CPQ then the Billing Account should be updated to match once the quote is accepted and sent to zuora. This causes a ton of confusion for both salespeople and customers.

TC123 · ‎06-11-2020

It would be great to be able to easily add/remove annexes to a quote template to be able to create quotes with the product related annexes. A solution proposal: There would be a base quote template for each type of quote (new subscription, amendment, renewal, cancellation) and then that template would be the first pages of the real templates which could be product specific. The business reasons behind this: we have up to 4 annexes for each template with different Word formatting and it took me weeks to put them together in a single Word document. Also the Zuora part of the template is often modified to apply to new business rules/needs and it would be a lot easier if only the base template could be modified and it could be automatically taken into account in the product specific templates.

TrixabelleCP · ‎08-05-2019

The QuoteRatePlanCharge (zqu__QuoteRatePlanCharge__c) object is empty for renewal quotes (that haven't had any product amendments). However this data is available to query for other quote types. This makes it difficult to create a consistent method of querying quote objects programatically. Please make your objects consistent for all quote types.

gayendra · ‎08-20-2018

Z-Quotes uses the SalesForce Country/State picklist 'Integration Name' to send to Zuora. However, there are some situations where the integration name can't be updated due to existing external system integrations with Zuora (eg. CMS). Z-Quotes should have a way to specify either the Integration-Name, Country code or other uploadable config mapping to specify to align the integration between Zuora and Salesforce. (Maybe extend the feature to Z-360 as well.)

mikemartin · ‎06-13-2018

As a Salesforce user who is providing support to a customer, I want to be able to see the credit memos we've previously raised for a customer. As a Salesforce user who is providing support to a customer, I want to be able to see the debit memos we've previously raised for a customer. This is so I can better service a customer and have the information visible to me in Salesforce reflecting the customer's current financial relationship with our company. These object could be added perhaps as part of Zuora's "Data Connect / Configurable Sync" developments?

justdonlon · ‎06-24-2019

We want to emphasize the use the of the Product Filter, and have it expanded by default so that users use the filter effectively. In addition we'd like the option to have the Rate Plans expanded by default - particularly after the filters have been adjusted - rather than having a user click the "Select Plan" button each time.

Owen · ‎12-20-2016

Customers have requested the ability to sync the "Today's MRR" field from the Zuora UI to SFDC via 360 sync. Is this a possible future enhancement?

Schiadmi · ‎10-02-2019

We had several project on Zuora Quote where customers required to create the quote amendment or Renewal from Subscription and not from Account or opportunity. Regarding the process, it makes more sence. Users need to be able to create quotes more quickly, and the current process obliged user to use the Select Account Page (Select Account and the subscription). I suggest a Custom button on the subscription Record. When the user Click, he is direcly redirect to the Quote Creating page. Open to discuss about this idea 🙂

justdonlon · ‎06-24-2019

When using "Discount Charges" on a Product with a one time charge the Discount charge always shows up as Recurring - which then keeps the Discount Charge on a Renewal/Amend Quote even when the "Hide Original One-Time Charges" setting is selected. The "Hide Original One-Time Charges" is very useful to avoid confusion when users need to create renewal quotes for subscriptions that had a one-time charge such as professional services. Ideally we would like to hide the entire rate plan from the Product Selector

justdonlon · ‎06-24-2019

When using Discount Charges within a rate plan we would like to prevent a user from being able to edit the Product Discount % field - they should only be able to edit the actual Discount Charge (using the hyperlink and pop-up) Currently it seems we have no option to lock this field - which means we need to use Rules Engine or Validation Rules to reactively reset to 0 and alert the user.

ASchwarz · ‎09-18-2018

At the moment I am only able to create Invoice Templates or Communication Profiles in the Quote Config. As we are using the advanced invoice settlement we also have templates for Credit and Debit Memos. All our new customers come via Salesforce to Zuora and it would be great to get the ability to also assign Credit and Debit Memo Templates for an Account on the Salesforce Quote which is then synched to Zuora. At the Moment we need to make a manual update on every Account in Zuora to assign the correct templates at the end.

RSykesQlik · ‎05-22-2019

When creating a Zuora Rule for Zuora CPQ, and a Lookup with multiple attributes is used on the action, it is not possible to use a number field from the custom object as an Attribute. Only text fields are available. We would like to use the quantity from the quote line item to determine the record from the custom object, but because number fields are not allowed we can not easily use this field without doing Roll ups of the quantity to the Quote object and then converting to a text field. This does not allow us to run rules during changes to the Quote line as the Quote needs to be submitted first before the roll up is updated. Please make number fields from custom object available as Attributes.

Nobuharu · ‎01-10-2017

In Zuora Quotes, if you create or update New Subscription Quote, Amendment Subscription Quote and Renewal Subscription Quote, following fields are displayed in the roll-up feed in Opportunity . - Name - Opportunity (name) - Status - MRR (Delta MRR) - TCV (DeltaTCV) Client would like to use chatters, but would not like to see the above fields in roll-up feed in Opportunity when New Subscription Quote, Amendment Subscription Quote and Renewal Subscription Quote are created and updated. According to the Knowledge Center, it is able to control On/Off of chatters. However, it is not able to control which fields to show in roll-up feed. Should have a capability to select which fields to show in chatter's roll-up feed.

rahulranjan · ‎04-18-2018

Currently when an Amendment or a Renewal quote is created, the CPQ package retrieves the List Price from Product Catalog (PRPC) , rather than from the subscription rate plan charge. In the example below, the product rate plan has an annual list price of $ 5000 . This was overridden to be sold with a Quarterly price of $1250 and a discount of 12% to make effective price $ 1100 Now at the time of renewal/amendment the List Price is being pulled from the product catalog at $5000 while the effective price is from the subscription rate plan charge. Thsi results in a displayed discount of 78% which is not correct. This is causing a lot of confusion among the sales reps where it appears they heavily dissounted the old product and is not a correct reproesentation of subscription data. The List Price should be retreived from Subscription and not the Product catalogue Link to Support request. https://support.zuora.com/hc/requests/136488

gpotoczny · ‎04-20-2016

Today each time we uodate the Quote template, Zuora genrates a new id. In the SFDC prod we don't have always the opportunity (right) to update it, so e have to wait the next project release just to update the ID...

Ben- · ‎06-30-2016

When you have a large global product catalog in salesforce, not all products are active or need to be synced to the Zuora product catalog. There is no way to designate such products, and any update to those products in salesforce will cause a trigger to move them to "updated" status in the catalog sync and zquotes will attempt to sync them with the other products. I would like a way to filter product catalog sync better, perhaps by designating Zuora eligible products in the salesforce product catalog. In my case, the global organization has not implemented the Zuora product catalog hierarchy and we have thousands of products that will not sync to Zuora and there is no way to filter them out of the product catalog sync so that I can sync the products that actually need to go to Zuora. When you combine this with the restriction to sync only 100 of the 7000 products at a time (due to a poor pagination technique) this means that keeping the Zuora product catalog up to date is an unmanagable task because the products that error out never leave the "updated" filter and I can't change their sync status through the salesforce API without the trigger changing the status back to "updated."

justdonlon · ‎09-21-2016

If a user clicks the Generate Quote button from the Quote Detail page a pop up opens, and takes upward of 10 seconds to generate the quote. And then once the quote is generated the message is very plain - can we have the abliity to customize this message. The Quote is attached to the Quote Detail page - but the page needs to be refreshed before the user can access it. If at the very least the 18char ID could be a hyperlink to the quote so that the user could download or view it that would be helpful.

khong-xogrp · ‎02-18-2016

It would be great if the salesforce managed package would allow for subscribing to the zuora callout events that are available in Zuora without the need to set this up within zuora. For one, zuora's callout does not support OAUTH so makes it not ideal for setting up a callout to hit back to salesforce apis. Secondly, zuora for salesforce is already syncing data bewteen the two systems, this could be another integration point of sync'ing callouts. Secondly - would like callouts to be available for Amendment key dates, not just subscription key dates.

Muthukumaran · ‎05-12-2020

As per the design Currently, we can able to do Update Zuora Account Details only for the below fields from SFDC quote to Zuora The customer has identified a problem on the phone numbers of the contact : Salesforce Contact Field Zuora Contact Field Update / Comparison supported ? Contact.Phone Contact.WorkPhone Yes Contact.MobilePhone Contact.MobilePhone No Contact.HomePhone Contact.HomePhone No The Contact fieldset related to this (zqu__Compare_Contact_Details) only contains the first type of phone. The below are not able to update while doing the Update Zuora Account Details from Quote. Contact.MobilePhone Contact.HomePhone Kindly consider this and add the above fields in the (zqu__Compare_Contact_Details) fieldset

stevenreedkelly · ‎07-09-2019

It would be awesome if using Discount Charge Items worked like regular charge items on a quote - and showed the net result of a discount charge on the line item. If the effective price and total for each charge line is populated, then the discount line should contain a net negative total for that charge line as well. Essenitally, we can't use Discount charges because they don't look right on a Quote (the line items show up, but the discount charge doesn't populate the same fields and because I'm stuck configuring merge fields on a Word '97 template, I have no idea how to quote to clearly display for our customers what they're paying and how we arrived at that total.

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Zuora CPQ Ideas

Honor Payment Terms from Quote

Base quote templates with annex management

Allow QuoteRatePlanCharge to be queried for all quote types

Option to specify ISO Country/State for Z-Quotes

Sync Credit Memos and Debit Memos via Zuora 360

Auto Expand Filters and Selectors on the Edit Products and Charges page

Sync Today's MRR to SFDC

Create a Quote Amendment or Renewal, from the subscription

Enhance the setting for "Hide Original One-Time Charges" setting to cater to Discount Charges

Prevent inline Product Discount % when using Discount Rate Plan Charge

Ability to create Credit/Debit Memo Templates in SF Quote Configuration

Include Number fields from custom objects as Attributes in Lookup Rule Action

Ability to control Chatter's roll-up feed in Opportunity

Retrieve List Price from subscription rate plan charge for Amendments and Renewals

Keep the same Quote template Id after modification like the invoice template

insufficient Salesforce to Zuora Product Catalog sync filters

Generate Quote: allow custom messaging on the Pop Up

Subscribe to callout events in salesforce

Update Account Details functionality from SFDC to Zuora

Show normal Quote Rate Plan Charge fields for Discount Charge Items

Request to add Invoice Item Line and Payment information on Salesforce Sync

Not to have default option when amending Quote

Product Description (in Product Catalog) needed on Z-Force Quote template