Retrieve List Price from subscription rate plan charge for Amendments and Renewals
Currently when an Amendment or a Renewal quote is created, the CPQ package retrieves the List Price from Product Catalog (PRPC) , rather than from the subscription rate plan charge.
In the example below, the product rate plan has an annual list price of $ 5000 . This was overridden to be sold with a Quarterly price of $1250 and a discount of 12% to make effective price $ 1100
Now at the time of renewal/amendment the List Price is being pulled from the product catalog at $5000 while the effective price is from the subscription rate plan charge. Thsi results in a displayed discount of 78% which is not correct.
This is causing a lot of confusion among the sales reps where it appears they heavily dissounted the old product and is not a correct reproesentation of subscription data.
The List Price should be retreived from Subscription and not the Product catalogue
Link to Support request. https://support.zuora.com/hc/requests/136488
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