Check out this trigger. It has a literal Zuora ID in it. Why? This product, named "test", was created in Zuora, and deleted. You can't find it in Zuora either through the UI or through a query or export. But it still exists, and zuora 360 still tries to sync it to SFDC. It throws an error because Product2.DurationDays__c is a required field. I had to add this kludgey stuff to my trigger in order to prevent the Zuora Product sync from reporting an error every time.
I can't make the product actually go away, and I can't edit the Zuora_Duration_Days__c field in Zuora. The only way I could figure out to suppress the sync error is this kludge in the SFDC trigger.
// Zuora needs DurationDays__c to sync, but it cannot sync to a number field
// So we sync Zuora to Product2.Zuora_Duration_Days__c and this trigger syncs that to Product2.DurationDays__c
trigger ZuoraProduct2Trigger on Product2 (before insert, before update) {
for (Product2 p : Trigger.new) {
try {
if (System.UserInfo.getName().toLowerCase().contains('zuora')) {
if (p.Zuora_Duration_Days__c == Null &&
(p.zqu__EntityID__c == '2c92a0fd55822b48015583181b0250e6' || p.Name == 'test')) {
// test product, deleted in zuora, but still gets synced
p.DurationDays__c = 0;
}
else {
p.DurationDays__c = Integer.valueOf(p.Zuora_Duration_Days__c);
}
}
else {
p.Zuora_Duration_Days__c = String.valueOf(p.DurationDays__c);
}
} catch (Exception e) {
p.addError(String.format('Product "{0}" "{1}" error converting Zuora Duration Days "{2}"',
new List<String>{p.Name, p.zqu__EntityID__c, e.getMessage()}));
}
}
}
