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Zuora Announcements

Latest News about our Company and Products

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As you know, Zuora keeps most of your customer data indefinitely which has its pros and cons with respect to usability.  On the one hand, we understand how important it is for our customers to have access to historical data for auditing and compliance purposes. But unless that information is frequently accessed, it has the potential to make things more complex than it ought to be.

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  • Zuora
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The Configurable UI initiative will empower admins to rearrange the page layout of delivered List & Detail views in the application. Initial scope of capabilities include show/hide & reorder fields, create field groupings, and display related data. The first release will be for Custom Objects, followed shortly after by key pages of the Zuora Billing application. 

As we develop this experience, we are looking for customers to join our Design Partner Program.

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  • Zuora
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Starting September 30th, 2020, we will be changing our payment processor for ACH collections. Our new processor, GoCardless (Company ID 0514670203), will be processing all ACH collections from this date. You can read their privacy notice at gocardless.com/privacy.

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Do you want to learn how best in class subscription companies lock in more revenue upfront? The answer is simple: ramp deals. But the solution surprisingly isn’t so simple for the rest of the market. We’re excited to unveil Zuora’s brand new Quote to Revenue Ramp deal functionality that not only allows you to book more revenue upfront, but also manage all the complexities that follow from order to revenue.

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Did you know that companies leveraging a combination of recurring and usage pricing grew 30% faster than those who don’t have usage pricing? Our Subscribed Institute has been benchmarking the most successful subscription business growth patterns over the last decade and that’s why we’re excited to share with you about all of our newest usage charge models!

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Seeing something new in your left navigation bar?  You now have access to Analytics!  (Not seeing it yet?  Learn more about Analytics permissions here.) We’re excited to bring you industry-leading subscription analytics, verified by the Subscribed Institute.

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I’m excited to announce native ramp deals, an enhanced Orders experience, and Orders harmonization are now generally available! 

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Being efficient is now more important than ever.  But you can automate your processes in Zuora and save precious time.

 

As companies adjust to COVID-19, teams are asked to re-evaluate operations and answer the question “Is this the best way to do this?”.  Cutting costs and trimming the excess is something we’re seeing across the board.  “Only the essentials” applies for our personal and business lives.

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Today, we are excited to announce that Zuora Revenue, powered by RevPro® is now generally available for purchase!  Zuora Revenue is a new release of the product formerly known as RevPro. 

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If you have the chance to offer customers a different pricing plan during COVID-19, there is a fast way to do that. Learn how to take advantage of Zuora’s pricing update capabilities.  Early movers such as Zoom were able to quickly update pricing en masse and push new offerings to market.

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We are launching Zuora Revenue, the latest release of RevPro, which will be generally available for all our existing and new Zuora Billing customers on April 15th.

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On Thursday, April 2nd, Zuora hosted the second topic in our series of webcasts and open office hours on strategies and tactics for scaling customer engagement during the COVID-19.

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On Wednesday, April 1st, Zuora hosted the first topic in our series of webcasts and open office hours on strategies and tactics for scaling customer engagement during the COVID-19.

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On October 24th, I was co-host along with Adnan Lapamuk of the inaugural Zuora San Diego Community Chapter. We had 5 attendees from CardConnect, Measurbl and PeakCommerce meet at the One American Plaza building near Little Italy.

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Tutor
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Last week on October 16th, I hosted the very first Zuora Community Chapter at Invoca’s Santa Barbara location with 6 attendees who arrived promptly at 6:00 pm ready to engage in all topics Zuora! It was a diverse group representing some of the largest technology companies in the Santa Barbara area: Procore, Appfolio, LogicMonitor and Invoca. 

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For customers using Zuora Dashboard, we are excited to let you know that we recently released a new feature that complements the Dashboard called Explorer.

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At Zuora we value all our customers, and we strive to give you the best experience possible. If you feel that your case needs immediate attention, please escalate your ticket using our Escalation Process, which will bring visibility to your ticket within our Support Organization. 

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If you are the only Zuora administrator in your company, being a team of one can be challenging since you don’t have anyone else to toss ideas around with. 

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  • Zuora
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One of the most important parts of Zuora Collect is the Configurable Payment Retry feature. This video demos how Configurable Payment Retry can be leveraged to reduce involuntary churn.

 

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If your business is constantly dealing with credit card transaction errors and involuntary churn then you’re not alone. Before Zuora Collect, TheStreet had a homegrown credit card processing system that had a 40% success rate. Watch the video below to see how Zuora Collect changed that.

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Another Subscribed San Francisco is down in the books! From a Community standpoint, what’s especially notable about this year’s event is that we were able to roll out the red carpet for 25 Community VIPs

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Sign up for either the WORKSHOP where you get to learn from Zuora product experts while working through practical use cases inside the Zuora platform in a classroom-style setting. OR, sign up for the PLAYGROUND, to complete self-guided exercises in the latest sandbox with the latest releases.

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As the Zuora Community Manager and leading force behind the Learners' Lounge at Subscribed, it's my goal to ensure that the Lounge is staffed with Zuora's best of the best so that everyone gets their questions answered.

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Subscribed 2019 is the world’s largest gathering of the Subscription Economy and its coming to San Francisco!  It’s the only conference dedicated to the future of subscription business, and this year, we’re making the focus all about you...our users!

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You have a question about our add-on solutions (e.g., Collect, Workflow, Marketplace apps). The problem is that you have had to scroll through a TON of groups assigned to specific apps before finding the one you’re looking for; a massive pain right?

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  • Zuora
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You heard right! If you buy 2 seats with Zuora University by April 30, 2019, you get the third seat FREE.

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  • Zuora
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The Zuora Community relies on the contributions of Zuora’s customers and partners - we appreciate you and all of your feedback and questions! As a way to say “Thank You!”, we’re offering an exclusive Community VIP Experience to our Community users at Subscribed 2019.

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In less than 10 weeks on June 4th and 5th, over a thousand leaders at every level of the Subscription Economy under one roof offering an unparalleled opportunity to experience the future of business.

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New York boasts a tight-knit tech community and Zuora would like to foster that community by creating an informal opportunity to network and connect with our customers, partners, technology specialists, and other SaaS/Subscription leaders in the city.

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At Zuora, we know how important it is for our end-users to be kept up-to-date with any product changes. That is is why we have an area in the Zuora Community specifically dedicated to inform Zuora users of release updates, breaking changes, product updates, maintenance and release notes. 

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