Zuora Announcements

On October 24th, I was co-host along with Adnan Lapamuk of the inaugural Zuora San Diego Community Chapter. We had 5 attendees from CardConnect, Measurbl and PeakCommerce meet at the One American Plaza building near Little Italy.

Last week on October 16th, I hosted the very first Zuora Community Chapter at Invoca’s Santa Barbara location with 6 attendees who arrived promptly at 6:00 pm ready to engage in all topics Zuora! It was a diverse group representing some of the largest technology companies in the Santa Barbara area: Procore, Appfolio, LogicMonitor and Invoca. 

Welcome to the first of many updates about our new Zuora Community Chapters! I’ve got big news to share: we’ve just launched 4 new chapters organized by Zuora users just like you!

If you are the only Zuora administrator in your company, being a team of one can be challenging since you don’t have anyone else to toss ideas around with. 

One of the most important parts of Zuora Collect is the Configurable Payment Retry feature. This video demos how Configurable Payment Retry can be leveraged to reduce involuntary churn.

If your business is constantly dealing with credit card transaction errors and involuntary churn then you’re not alone. Before Zuora Collect, TheStreet had a homegrown credit card processing system that had a 40% success rate. Watch the video below to see how Zuora Collect changed that.

Another Subscribed San Francisco is down in the books! From a Community standpoint, what’s especially notable about this year’s event is that we were able to roll out the red carpet for 25 Community VIPs

Sign up for either the WORKSHOP where you get to learn from Zuora product experts while working through practical use cases inside the Zuora platform in a classroom-style setting. OR, sign up for the PLAYGROUND, to complete self-guided exercises in the latest sandbox with the latest releases.

As the Zuora Community Manager and leading force behind the Learners' Lounge at Subscribed, it's my goal to ensure that the Lounge is staffed with Zuora's best of the best so that everyone gets their questions answered.

Subscribed 2019 is the world’s largest gathering of the Subscription Economy and its coming to San Francisco!  It’s the only conference dedicated to the future of subscription business, and this year, we’re making the focus all about you...our users!

You have a question about our add-on solutions (e.g., Collect, Workflow, Marketplace apps). The problem is that you have had to scroll through a TON of groups assigned to specific apps before finding the one you’re looking for; a massive pain right?

You heard right! If you buy 2 seats with Zuora University by April 30, 2019, you get the third seat FREE.

In less than 10 weeks on June 4th and 5th, over a thousand leaders at every level of the Subscription Economy under one roof offering an unparalleled opportunity to experience the future of business.

New York boasts a tight-knit tech community and Zuora would like to foster that community by creating an informal opportunity to network and connect with our customers, partners, technology specialists, and other SaaS/Subscription leaders in the city.

At Zuora, we know how important it is for our end-users to be kept up-to-date with any product changes. That is is why we have an area in the Zuora Community specifically dedicated to inform Zuora users of release updates, breaking changes, product updates, maintenance and release notes. 

Coming off the heels of a successful Subscribed NYC in October, many of our customers, prospects, and partners have been asking for more opportunities to not only connect with other Zuora customers on subscription best practices but also to network with other Subscription/SaaS leaders in the city.

We’re so excited to share our Winter ‘19 launch with the Zuora Community. “This product release is all about helping finance teams save time and reduce the errors that come from completing complex, redundant tasks manually,” said Tom Krackeler, SVP of Product at Zuora. “We are doubling down on customer usability and automation so that companies can rapidly grow without putting a big burden on back-office teams, processes, and systems.”

Will Seippel launched WorthPoint Corporation in 2007 where he impressively turned it into a profitable company with 1B images, 500M web pages, 400M unique visitors/month, and over 15k paid users with users spending over 10 minutes on their site and fewer than 1% chargebacks. However, this amazing story isn’t without its ups and downs. 

On October 1st, when you visit the Zuora Community, you’ll be in for a surprise. You’ll see an updated and modern mobile-friendly design that will make it easier for you to read posts, navigate to different areas of the community, and craft posts and ideas from your mobile device.

If you’ll be in the San Francisco Bay Area on September 20th, we’d love for you to attend our first (of many) in-person meetup event at our San Francisco office.

The Zuora Community is launching our first Zuora Meetup Group in the Bay Area. 

As part of our ongoing commitment to ensure the highest availability and optimal security of our services we are making some updates to the way our services are made available. Effective 09/27/2018, Zuora will no longer support static IP addresses for customers to whitelist.

Our homepage is getting a makeover!

We’re excited to show you the new Zuora University course library, where you can find any course you need. We currently have over 100 courses, but it’s easy to find what you need with the search filters located on the left-hand side of the page.

Last year at Subscribed, we held a Community roundtable in the Learners’ Lounge where a ton of Community members met each other and shared the positive and negative experiences with the Zuora Community with myself and the rest of the Community team. At Subscribed 2018, we’re taking it to the next level by having 2 bona-fide sessions during the lunch hour.

Zuora CEO Tien Tzuo introduces his new book Subscribed: Why the Subscription Model Will Be Your Company's Future -- and What to Do About It. What is this business model shift, and how can you prepare for it?

Today, Zuora took its first steps as a public company on the NYSE, trading under the symbol ZUO.

In the past, I’ve put the spotlight on others within Zuora to showcase all of their efforts behind the scenes. I didn’t realize that perhaps Community members might want to learn more about the person who actually holds down the fort here!

Whether you're new to the Community or have been with us since our launch in 2016, we know that you have an opinion and insightful feedback about the Zuora Community. Tell us what you think! What are we doing well at, and in what areas could we improve?