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Zuora Service Update

Zuora Alumni

 

To: All Zuora Customers

From: Brent Cromley and Todd Pearson

 

This morning, a widespread internet distributed denial of service (DDoS) attack resulted in the disruption of a number of internet services. The attack originated on our DNS service provider, and has since spread to other services as well, resulting in an unprecedented scale of performance degradation across the web.

 

Zuora’s support and technology teams have been working all day non-stop to resolve this. The issue is now deemed solved. We regret that this has occurred and any impact it may have caused our valued customers. Our teams continue to work on measures that will help mitigate potential recurrences in the future.

 

We have been continuously posting updates on our community site which can be found at http://trust.zuora.com, so please check there regularly. You can contact support or discuss on Community if you have any additional questions.

 

Thank you!

 

Sincerely,

Brent Cromley, SVP Technology

Todd Pearson, SVP Customer Success