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Workflow Internal 500 error

Zuora Support

Workflow Internal 500 error

Issue: User not able to access workflow through the tenant sidebar launch and they are facing Internal 500 error


Workflow IP error.jpg





The issue is because the customer has not whitelisted the connect IPs, request them to whitelist the connect IPs - https://knowledgecenter.zuora.com/BB_Introducing_Z_Business/Policies/Inbound_and_Outbound_IP_Address...

Please make sure Inbound and Outbound IP Addresses for Collect, Workflow, Commerce, and Marketplace are whitelisted to avoid the error.