Unable to send emails from Collections Manager in Apisandbox

[kevinatlf]

Hi all,

I'm attempting to send emails from Collections Manager. The workflow succeeds but the email is never received. I've tried sending to internal work  accounts as well as \@gmail.com accounts with no success. Wondering if anyone else has ran into this problem with Collections Manager.

Thanks!

[bmesa]

It's been several months since you asked this question, but I am curious. Is it because you had the 'Preview Only' checkbox checked in the email task?

[Megan]

The most common reason is because you have the 'Preview Only' option enabled on the notification. When enabled, no emails are sent to avoid sending an abundance of emails in a testing situation. 

[Megan]

Yes, if the 'Preview Only' option is enabled there will never be any emails sent from the Workflow.

[Andrew8ken]

Hi,

As far as I know, you have to have the From Email pre-approved by the Zuora Connect Team. You will get a confirmation email from Amazon Web Services "Amazon Web Services – Email Address Verification Request in region US West (Oregon)". Once approved, the email will be available in the From Email field.

Cheers,

Andrew