Happy Business Starts Here
We use Workflow to provision access to external systems.
Sometimes this access is not provisioned because the workflow had issues, or required fields were not properly entered etc.
When searching for a specifc run, to find out what went wrong, is only one option:
skim through looking at the date/time to see when the workflow should have been called, looking for any with errors
There is a search workflow option, but this only really works for looking up Workflow names, or Run Numers - any data within a run e.g. Acccount Number is not searchable
We want to be able to record the Workflow Run Number that managed that task and then save it against certain objects (e.g. Subscription, Invoice) - either as a custom field, or to have some logging that would allow this to be linked directly.
Example:
On Payment received, Workflow A runs to provision access
When Workflow A starts, the RunNumber will be recorded/linked on the Invoice/Payment object
If there are any issues preventing the workflow running, I can find the Invoice/Payment object - click on the Run Number, and go straight to the run history to see if there were any issues
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