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question about Subscription Owner and Invoice Owner when we cancel the subscription.

Zuora Staff

question about Subscription Owner and Invoice Owner when we cancel the subscription.

We have a scenario where we sell our products/services to our customers via a partner (3rd party).

 

In this situation the Subscription is created under the Customer account, but we bill the Partner, so the Invoice is created under the Partner account.

Subscription Owner = Customer  and  Invoice Owner = Partner

 

We now need to invalidate the Subscription created and generate a Negative Invoice to cancel the original one.

 

If we cancel the Subscription (under the customer) and re-bill the partner - would that generate the Negative Invoice?



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1 REPLY 1
Zuora Staff

Re: question about Subscription Owner and Invoice Owner when we cancel the subscription.

When you cancel a Subscription, the invoice owner and the Subscription owner will not changed.

 

Hence, If you re-bill the partner account ( Subscription invoice owner ), a Negative Invoice will be generated based on the cancelation dates.   

 

Please also refer to the below Articles on cancelled subscription topic: 

    - Cancelled subscription still being invoice

      https://community.zuora.com/t5/Subscriptions/Cancelled-subscription-still-being-invoice/m-p/17912/hi...

 

    - How to avoid negative invoice when cancelling already invoiced subscription?

      https://community.zuora.com/t5/Subscriptions/How-to-avoid-negative-invoice-when-cancelling-already-i...

 



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