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Why can't I choose a specific product when creating a new subscription?

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Community Manager

Re: Why can't I choose a specific product when creating a new subscription?

Problem:

We want to create a new subscription, but the product we'd like to add does not appear in the list.

 

Solution:

- Check if your product is still effective - un-tick the "Only inlcude products currently effective" option.

 

product0.JPG

 

- If your product appears now, check the Product's Effective Period in the Product Catalog

 

product1.JPG

 

 

- Keep in mind, a Product's Rate Plan has a separate effective period, which also needs to be reviewed. This option only appears if you hover your mouse over the Product Rate Plan:

 

product2.JPG

 

 

- If your product is still not in the list, check what Currency is set up on the Customer Account screen - the same currency must be activated and set for the Product Rate Plan.

 

product3.JPG

 

 

Supporting references:



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