Unable to create cancellation quote with a cancellation date set on a closed accounting period
Could you explain me why for the subcription S00459405 I can't create a cancellation quote and put the cancellation date on 10/1/2016; the message "Invoices cannot be generated in a closed Accounting Period. Please enter another invoice date." is displayed.
For this subscription, I can create can create the cancellation amendment in Zuora UI ( Please see the attached file).
While for the subscription S00499023, I can create a cancellation quote with a cancellation date on 6/1/2016 (the accounting period is closed as well).
Thank you for your help.
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Re: Unable to create cancellation quote with a cancellation date set on a closed accounting period
I have checked the details in your ORG as provided in the ticket and details for same are as below:
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