Product Rate Plan is not available in the Product Rate Plan list while creating a quote

[Leo]

Question or Problem Statement:
I have multiple currency enabled and already priced in the new currency. I am expecting to be able to select the Product Rate Plan with this new currency. However, the Product Rate Plan is not available in the Product Rate Plan list.

[Leo · Accepted solution]

Solution:
1) Check if the currency of the billing account is the same as this Product Rate Plan Charge. If it is the same, then go to "step 2)".
2) Check if the currency if enabled.
Go to the Product ---> Rate Plans ---> Edit price in multi-currency

3) If the the Product Rate Plan is still not available in the list, then please fire a Z360 Product catalog sync from Zuora. Then verify if all the Product Rate Plan/charges are synced over to SFDC.

Supporting References:
https://knowledgecenter.zuora.com/kb/How_do_I_handle_multi-currency_in_Zuora%3F