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Order Metrics failed with below error

Question:

A-S000014xx

A-S000010xx

The error we're getting is: The Zuora GetTax call to Avalara returned the following error(s): Lines[2].ItemCode length must be between 0 and 50 characters. Lines[3].ItemCode length must be between 0 and 50 characters.

I'm not sure what this error means though. Please help.






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1 REPLY 1
Zuora Support

Re: Order Metrics failed with below error

Answer:

In the Subscriptions "A-S000014xx" & "A-S000010xx", the selected product is "Sample Product".

In "Sample Product" product, Charges under the product have Tax code Name as " Product rate charge's tax code name is 'SampleTaxcodename'" which is of 59 characters. As per current design, the tax code should be up to 50 characters length in the name.

 

To resolve this issue, please navigate to "Manage Tax Codes" under Billing settings. Search for " Product rate charge's tax code name is 'SampleTaxcodename' " tax code and reduce the Tax Code Name characters to a maximum of 50.






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