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Missing Charge Metric for Cancellation Order

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Zuora Support

Missing Charge Metric for Cancellation Order

Problem: 

For some Cancellation Orders, charge metrics are missing.TCB is 0.

 

Solution:

Check the Cancellation effective date if it is same as the Term end date then there will not be an TCB calculated.

Only if the cancellation effective date is prior to the term end date there will be TCB calculated.

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