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Mass Orders Remove a product

I am getting the below message when trying to create "remove Product" amendments with Mass order entry. The accounting period is open that the service activation date is in. 

 

2018-05-03 17:17:42.251  17:17:42 PDT,Import begin
2018-05-03 17:17:42.423  17:17:42 PDT,Failure import line #2 to line #2, Cause by:Line #2: The charge with number C-00005927 triggered on Service activation, but the Service activation date is in locked period.
2018-05-03 17:17:42.424  17:17:42 PDT,Import end

 

 

1 REPLY 1
Guru

Re: Mass Orders Remove a product

Have you tried running a report to ensure that product isn't on a subscription in a prior accounting period?