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How to find changes made in account by a user

Valued Scholar

How to find changes made in account by a user

Hi,

I need to find the customer history, how many times a field value is changed and by whom this field was changed. This is more of a tracking task in Zuora. I need to get the account changes and specifically what details are edited by which user.

2 REPLIES 2
Community Manager

Re: How to find changes made in account by a user

Hi Sayam,

 

Are you looking for Audit Trail feature? Zuora does let you track the changes made to settings. The trail is stored in two tables which are,

  • auditloginevent
  • auditsettingchangeevent

Data Query is used to retrieving the information and currently, the feature is only limited to the following,

  • Track, log and report on a user’s login history
  • Track, log and report on setting changes of Billing, Payment, Commerce, and Finance.
  • Track, log and report on activities in user management settings.




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Valued Scholar

Re: How to find changes made in account by a user

Hi Aslam,

Thanks for this info. Can I track with this, the exact changes and the user who made these changes?

Say, a custom field 'Autopost' for account object was recently updated from 'No' to 'Yes'. I need to figure who and when did that along with some other use cases ?

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