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How to avoid negative invoice when cancelling already invoiced subscription?

How to avoid negative invoice when cancelling already invoiced subscription?






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Zuora Support

Re: How to avoid negative invoice when cancelling already invoiced subscription?

If a subscription is billed for a term and we need to cancel it and do not want a negative invoice to be generated, then create a subscription cancellation amendment that is effective on the last day of the current invoice period.

 

For example, a customer has been billed for their subscription for the service period of February 1- February 29. On February 15, they decide to cancel their subscription, then you need to set the Cancellation Date to March 1 by choosing End of Last Invoice Period. By doing this, there will not be any negative invoices (credits) issued back to the customer as a result of their cancellation.

 

Please find below KC article, which provides further details on same.

 

http://knowledgecenter.zuora.com/BC_Subscription_Management/Subscriptions/Handling_Cancellations_in_...

 

http://knowledgecenter.zuora.com/kb/How_do_I_cancel_a_subscription_through_the_API_at_the_end_of_the...






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