Error: “Can not update this subscripton's contract effective date, because there is a charge start..

[monique]

I received the error message:

“Can not update this subscripton's contract effective date, because there is a charge start in the contract effective date and the date has been locked.

When i was trying to update/enter the Service Activation date, months after I entered the Contract Effective date. How can I update/enter the service activation date?

[monique · Accepted solution]

If the Service Activation Date is the date you would like to change, then you have to:

1. Reopen the closed accounting period
2. Unpost and cancel the invoice 
3. Change the Service Activation date.

Unfortunately, there is no other work around to update this date.