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Zuora Staff

Error: “Can not update this subscripton's contract effective date, because there is a charge start..

I received the error message:

 

“Can not update this subscripton's contract effective date, because there is a charge start in the contract effective date and the date has been locked.

 

When i was trying to update/enter the Service Activation date, months after I entered the Contract Effective date. How can I update/enter the service activation date?



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1 REPLY 1
Zuora Staff

Re: Error: “Can not update this subscripton's contract effective date, because there is a charge sta

If the Service Activation Date is the date you would like to change, then you have to:


1. Reopen the closed accounting period
2. Unpost and cancel the invoice 
3. Change the Service Activation date.

 

Unfortunately, there is no other work around to update this date.

 



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