Canceled invoice with balance

[jkim]

I mistakently canceled invoice (not subscription). Now the invoice is in canceled status with balance due. It doesn't seem like undoing cancelled invoice is an option. How do I go about fixing this?

[perswardh]

Hi,

You should be able to post the invoice once again. Is this button available on the invoice?

Furthermore if you have cancelled it you can also delete the invoice and run a bill run for that specific customer with the same Invoice and Target Dates as when the cancelled invoice was created.

https://knowledgecenter.zuora.com/Billing/Billing_and_Payments/J_Billing_Operations/G_Bill_Runs/Crea...

Let me know if you have any further questions. If this helped, please mark this post as best answer/solution.

Kind Regards

Per