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Zuora Staff

Can I change the UOM in a subscription?

Can I change the UOM in a subscription? I have updated the UOM in the product catalog rate plan charge. How can the subscription UOM change?



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Zuora Staff

Re: Can I change the UOM in a subscription?

We cannot update the UOM of the rate plan charge in existing subscriptions. You need to remove that product from the subscription and add this product rate plan back with the proper UOM. 



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Valued Scholar

Re: Can I change the UOM in a subscription?

We have the same request.  I need to change the UOM on two usage charges.  Is there a way to mass process vs. having to manually remove / add the product across a hundred+ subscriptions?

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Valued Scholar

Re: Can I change the UOM in a subscription?

@kbickers There are a few methods of being able to perform amendments en masse;

 

Method 1: API. You can make a series of API calls using a tool such as Postman and a CSV File.

 

Method 2: Zuora Connect allows you to do mass amendments to subscriptions.

 

Method 3: The mass order entry spreadsheet in the Zuora UI. (subscriptions > mass order entry template on the right side of the page)

 

Here is the KB article for method 3: 

https://knowledgecenter.zuora.com/BC_Subscription_Management/Subscriptions/E_Changing_Subscriptions_...

 

Method #1 is handy for future updates; however, the first setup is generally a cumbersome effort. 

Here is a simplistic KB article on updating data in Zuora en masse via csv file and postman. (https://www.lead-to.com/blog?tag=postman)

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