Subscriptions Ideas

linus · ‎02-08-2019

Using orders in Zuora Currently Zuora only supports that a suspended subscription can be resumed within a current term. Example: Subscriber has a subscription 3 month termed that will be renewed to evergreen after that first term. The subscriber is allowed to suspend the subscription. This will result in no invoices being created during the suspension. As now in Zuora the subscription needs to be resumed withing that first term. As suggested without this rule the date for resume could be set 5 months from now. When resumed the term would continue as agreed upon. How it is today -Customer buys 3 month termed subscription 2019-01-01 (Will be renewed to evergreen) -Customer is only allowed to suspend subscription withing term 2019-02-01 - 2019-02-28 My suggestions -Customer buys 3 month termed subscription 2019-01-01 (Will be renewed to evergreen) -Customer is allowed to suspend subscription 2019-02-01 - 2019-07-01 (5 months in this case) with action to continue the term after resume true/false (up to company to set true or false). -Customers subscription is resumed 2019-07-01 and from that date the term will continue for another 2 months before it is renwed to evergreen.

EdPolo · ‎01-23-2019

Currenlty, it is not possbile to cancel subscrption and not issue proration credit. This feature might be useful when customer abuses terms of service. Use case would be: "Since you are abusing our program, we are cancelling your subscription but not giving you money back. Regards, Ed

christopherduke · ‎01-22-2019

When attempting to delete an Order that is not the most recent on an account the error message reads "You can only undo the last amendment." Pretty trivial to me that it says "amendment" instead of "Order" but may be more confusing for new users who are not familiar with the old subscription/amendment framework.

klee34 · ‎01-16-2019

With the Manage Subscriptions/Amendments and the Delete Subscriptions/Amendments unchecked, a user cannot create or delete a subscriptions, etc. However the user is not notified of this lack of access until the end of the process, when he or she attempts to Activate the changes. It would be more user friendly if this warning appeared earlier on in the Order entry process. Thanks!

doniahj · ‎01-16-2019

Hi, Currently, if a certain subscription is not already invoiced and if this same subscription contains one wrong amendment at the middle and all the following amendments are correct => we cannot delete the wrong one without removing the next ones. The goal here is to manage easily the amendments and be able to remove the middle one without affecting the good ones. Thank you !

doniahj · ‎01-16-2019

Hello, We would like to get quickly the rate plan charge name attached to the amendments, without the need to go on the amendments list and open the record, We would like to have this information on the amendment list as below: Or also if there is a chance to show this information at the level of the subscription and more specifically in this pop-up box: Thank you!

chadhorton · ‎01-08-2019

It would be nice to have Zuora accept promo codes for a subscription and Zuora perform all necessary calculations and apply said discounts accordingly. I understand that Promo Codes is a connect app, but one would think that such a feature would have deeper integration to where Zuora could do the work that it *should* be doing, instead of making the consumer of the API do all the work. It just doesn't make sense. That's like telling a customer if they have a coupon for a store that the customer has to calculate the final price and tell the cashier what the final price is.

Yoshihisa · ‎10-22-2018

When you use search(e.g. search on "Customer Account". see screen shot attached), the records hit are displayed but it is not displayed how many records are hit. So there is a request that it would be good if the number of records hit by search is displayed for usability.

mcabot · ‎10-02-2018

When building products, we sell in a single Unit of Measure using different package quantities. An example would be selling cans of soda; you can buy 1 soda can, a 6-pack of soda cans, a 12-pack of soda cans, etc, all with separate price points. Our unit of measure would be soda cans, but we'd want to track the unit/package quantity in a separate field for each of our charges. Today this requires a custom field that carries the package quantity with redundant information in the Unit of Measure text field, for example: Rate Plan Name - Charge Model - UOM - Custom Field Value Acme Soda Can - Per Unit - Cans (1) - 1 Acme Soda 6 Pack - Per Unit - Cans (6) - 6 Acme Soda 12 Pack - Per Unit - Cans (12) - 12 Instead of 3 units of measure ("Cans (1)", "Cans (6)", "Cans (12)") this could be 1 Unit of Measure ("Cans") with a numeric field that specifies the package quantity. The benefit is simplified Product Catalog management and fewer Units of Measure.

Vaishanavy · ‎08-31-2018

It is good to have a formula custom field. A custom field can be created whose value will be the manipulation of other avaialable fields in UI. Currently Zuora allows three types(Text,Date,Picklist).

lcvt1234 · ‎08-30-2018

It would be great to see an option to exclude a rate plan charge from the MRR calculation. We currently have a fee that occurs everytime the client is invoiced, this should never be prorated and should be excluded from MRR. With these contrasinsts our only option is to create the product rate plan as a one time fee, then remove the product and re add it to the subscription everytime it should be charged.

BenG · ‎07-23-2018

After seaching subscriptions and invoices, I click on one of them and view the details, then often times I want to come back to the search results and view another item. but Zuora always reset the search result/filter and I have to type in the search criteria and do the search again, and then find the next item I want to look at........

BenG · ‎07-23-2018

I always cross refrence to check if the products match in a subscription and an invoice back n forth. It would be nice if I can just click the invoice numbers and view the details, and come back by clicking the Back button of the browser. Right now the invoice numbers are just plain text, I have to copy the invoice number on the Preview page of a subscription and open the invoices in new tabs.

Dize · ‎07-10-2018

allow fix amount as an Automatic Price Change option instead of just Percentage.

Amorgan · ‎06-20-2018

It would be nice to have the revenue schedule associated to a cancelled subscription automatically accelerate into the cancellation month instead of having to manual accelerate the revenue.

perswardh · ‎06-12-2018

Currently there are no support for changing trigger dates (Contract Effective Date, Service Activation Date, Customer Acceptance Date) using the orders functionality. It is possible using amendments but not orders. This is needed when unintentiallly setting the wrong trigger dates when creating subscriptions using orders. See https://knowledgecenter.zuora.com/BC_Subscription_Management/Orders/C_Known_Limitations_in_Orders "Trigger Dates: Once rate plan charge trigger dates are set, you cannot directly update or override the trigger dates."

awalia1 · ‎06-11-2018

Currently if Customer wants to Cancel a Subscription which is in Suspend mode, it can be done only after resuming it first. There should be flexibility to cancel even if it is not resumed first.

fredkao · ‎05-15-2018

Please make the description field on the rate plan charge editable. Thanks!

fredkao · ‎04-26-2018

It would be helpful if custom fields on removed rate plan charges could be updateable. The removed rate plan charges continue to show up in exports in subsequent subscription versions. This would be helpful for data remediation purposes. Currently, this error message is returned when attempting to update the custom fields on removed rate plan charge. INVALID_VALUE: Cannot update the RatePlanCharge if the amendment type is not NewProduct or UpdateProduct Thanks!

waterstorm · ‎04-18-2018

In the REST API, add a new "future" or "pending" charge-detail to "get subscriptions by account" with ratePlanCharges that are all in the future. Currently it's only possible to either get all, only the current or ratePlanCharges at a specific date. https://www.zuora.com/developer/api-reference/#operation/GET_SubscriptionsByAccount However it would be nice to be able to pull only the ones in the future. We needed this in several projects already and currently the only way is to pull all of them and then filter down using the date field. So instead of "charge-detail=current-segment" it would be nice to also be able to use "charge-detail=future-segment" or "pending-segment".

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Subscriptions Ideas

Option to have Fixed Amount Discounts Prorate on e...

Ability to add attachments to subscriptions

Ability to cancel a subscription with an Effective...

Improve suspend and resume options for subscriptions

Cancellation without proration credit

Legacy Text in Orders Error Message

Orders Access

Delete a previous amendment without modifying the new ones

Without opening the amendment, see the rate plan charge that it applies to

Tell Zuora what Promo Code to use for a subscription and Zuora perform calculations

Display the number of records hit by search

In Product Unit of Measure, allow for different package quantities

Custom Formula Field

Recurring Fee excluded from MRR calculation

Don't reset my filter on the subscription and invoice pages

Add link to invoices on the Preview page of a Subscription

$0 invoice generated when attempting to bill for overage with negative price amount

Revenue schedules on cancelled subscriptions

Support for changing trigger dates using orders

Cancel Subscription in Suspend Mode without Resuming it

Allow rate plan charge description to be editable

update custom fields on rate plan charges that have been removed

API: Add a new "future" or "pending" charge-detail to get subscriptions